Job Description
About Goodera
Goodera is the world's leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clientsincluding 60+ Fortune 500 companieswith meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns.
Role Brief
The Client Engagement Intern will be a pivotal part of our Global CSM team, supporting the management and growth of our international client base. This role is designed for individuals who are passionate about social impact and want to gain hands-on experience in managing large-scale, cross-border corporate accounts. You will work closely with Global CSMs to ensure that our international clients have a seamless 11/10 experience across different time zones and cultures.
Note: This is an internship with a minimum commitment of
6 months.
Key Responsibilities
- Global Account Support: Assist Global CSMs in managing a portfolio of international clients, ensuring their volunteering goals are met across multiple geographies.
- Global Event Coordination: Support the planning and execution of virtual and hybrid volunteering events for employees in the US, EMEA, and APAC regions.
- Cross-Border Liaison: Coordinate with our global network of 50,000+ nonprofits and internal fulfillment teams to ensure localized event delivery.
- Process Documentation: Maintain accurate client records and contribute to the creation of global playbooks to standardize customer success processes worldwide.
- Stakeholder Communication: Manage day-to-day email communications and follow-ups with international HR and CSR leaders.
Job Requirement
Requirements & Qualifications
- Currently pursuing or recently completed a Bachelor's/Master's degree in Business, International Relations, Communications, or a related field.
- Availability: Ability to commit to a minimum of 6 months (Full-time).
- Communication: Exceptional verbal and written English communication skills (exposure to international communication standards is a plus).
- Adaptability: Comfort working for the global shift timings (2pm to 12am)
- Tech Savvy: Proficiency in MS Excel, PowerPoint, and CRM tools.
Preferred Skills
- Basic understanding of Corporate Social Responsibility (CSR) and ESG.
- Ability to multitask in a fast-paced, high-growth startup environment.
What We Offer
- Global Exposure: Direct experience working with Fortune 500 companies and nonprofits across 100+ countries.
- Mentorship: Work closely with seasoned Global CSM leaders who will guide your professional growth.
- Impact: See the tangible difference your work makes in communities around the world.
