Client Delivery Partner, Global Delivery

Overview

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

Responsibilities

Solution Delivery

• Envisions, develops, and delivers transformative opportunities with the client by establishing a deep understanding of customer and business needs based on the future direction of the industry. Effectively draws on internal assets (e.g., account team, business lines, collateral) to help to bring the best original and most relevant ideas to the customer. Works with the client to build an understanding of pain points and creates a plan to resolve them by implementing digital transformations. Identifies possible hurdles/barriers to obtaining objectives and provides insight on how to avoid them.
• Provides executive leadership and oversight to execute a plan that delivers quality solutions for the largest strategic accounts. Identifies and implements the correct governance/delivery operating model. Utilizes appropriate metrics for tracking customer satisfaction and puts feedback mechanisms in place in order to track solution success. Monitors solution roll-out, making adjustments/escalates when necessary, and drives systemic improvements based on feedback mechanisms.
• Identifies quantitative value and business outcomes for customer. Leads the development a value realization plan, including identifying feedback mechanisms to assess progress. Uses industry benchmarks and tangible results desired to measure success. Drives value for customer through solution delivery while driving incremental cloud consumption. Tracks key outcomes that drive cloud consumption. Drives opportunity identification and delivers on the financial commitments of the Operation Model (Consumption Revenue, Industry Solutions Delivery (ISD) Direct Azure Impact, Delivery Value, Industry Solutions (IS) Billed Revenue), partnering with Area Consulting Leaders to establish controls to meet profit and loss (P&L) accountabilities.
  
  

AI-First Delivery Leadership

• Lead AI-first delivery models including Generative AI, Azure AI, Copilot-enabled solutions, and AI-powered accelerators.
• Partner with Architects, Engineering, Data Science, Security, and Responsible AI stakeholders to drive safe, scalable AI deployments.
• Move solutions from PoC/pilot stages into production-grade enterprise deployments.
• Apply Responsible AI, security, privacy, and compliance guardrails throughout delivery execution.
• Creates repeatable delivery excellence and institutional learning across GCID.
  
  

Customer Relationships

• Drives innovation through thought-leadership in customer industries (e.g., retail). Establishes self as a trusted advisor to executive decision makers. Identifies and invests in relationships with executive decision makers. Understands and articulates innovations and trends from an industry perspective. Facilitates collaboration and synergy with other experts or internal departments to optimize delivery results. Identifies executive decision makers that can facilitate transformation.
• Serves as the single point of accountability for customer satisfaction for industry solutions and internal Key Performance Indicators (KPIs). Develops strategic account plan in conjunction with Account Team Unit (ATU) and Customer Success Unit (CSU). Ensures that cooperative components within both organizations are in place to execute the strategic account plan. Communicates transparently with the customer in order to avoid or resolve issues in solution rollout.
  
  

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in related field AND 20+ years experience in project management

• OR equivalent experience
  
  

Additional Or Preferred Qualifications

• Experience in driving large transformational projects as CTO/CIO of large corporation or as a delivery leader at a technology/ITservices organization
• Bachelor's Degree in related field AND 20+ years experience in project management,
• OR equivalent experience
• Project Management Professional (PMP) and Program Management Professional (PgMP) certification.
• 8+ years financial management experience.
• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
• OR Experience in creating and managing intellectual property (IP).
• OR Experience in creating publications.
  
  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.