Client Delivery Associate

We are looking for someone who can own the client relationship end-toend and build the kind of trust that turns a single engagement into a long-term partnership. You'll craft compelling, research-backed proposals grounded in real understanding of the client's strategic and leadership challenges, and handle consistent value delivery and relationship depth, not feature-pitching.

1. Client Relationship & Business Development

• Own client relationships as a trusted advisor, understanding organizational context, leadership challenges, and strategic priorities deeply to shape solutions, not just respond to briefs.
• Build long-term partnerships by consistently delivering value and demonstrating impact, using relationship equity as the primary lever for repeat and expanded business.
• Act as a primary point of contact for clients across the engagement lifecycle.

2. Proposal Strategy & Development

• Lead the creation of customized, contextual proposals, grounded in strong research into client industry, culture, and leadership landscape
• that align with client outcomes.
• Build compelling, creative, and intuitive proposals in partnership with internal content and research team, with a focus on client challenges and development themes.
• Shape proposal narratives around client value and outcomes rather than service features.
• Own the proposal process end-to-end from creation, review, iteration, and presentation, within agreed timelines and Unbox brand standards.

3. Project Oversight & Delivery

• Partner with the PMO to ensure programs are planned and executed to meet client expectations.
• Coordinate cross-functionally with other teams to ensure smooth execution.
• Monitor delivery, proactively surfacing and resolving issues with PMO and crossfunctions.
• Keep clients informed with clear execution plans and timely follow-through on all client-side inputs and approvals.

4. Innovation & Market Insight

• Bring emerging trends in leadership development and strategic transformation into proposal thinking and client conversations.
• Translate client feedback into insight that sharpens Unbox's offerings and positioning.

Requirements

• 2+ years in a client-facing consulting or business development role.
• Strong research skills with the ability to build credible presentations with a point of view on a client's industry, leadership context, and strategic challenges.
• Strong & confident presence and the judgment to operate as a trusted advisor with senior client stakeholders.
• A track record of growing accounts through relationship and value delivery, not transactional selling.
• Comfort with ambiguity, a genuinely fast-paced environment and creative approach to proposal narrative and design.

Professional Traits

• Deep reflective thinker with a consultative mindset
• Trust-builder, relationship-first
• Creatively rigorous individual
• Comfortable owning outcomes, with ability prioritize and not just focused on task completion.
• Attention to detail, sense of urgency and ability to maintain pleasant disposition while dealing with competing priorities