Client Delivery Associate

We are a boutique consulting firm specializing in delivering tailored learning solutions that align with organizational vision, needs, and desired outcomes.

Our mission is to redefine leadership development by empowering leaders to be clear, creative, and courageous -driving transformation within their teams and organizations.

Our core methodologies & frameworks include Design Thinking and Business Storytelling, to help tackle complex business challenges, foster innovation, and enable strategic transformations.

We offer experiential, gamified, and application-focused learning engagements through immersive labs with capstone projects driven by real-world casework. To ensure lasting impact, we reinforce learning experiences with action coaching for

practical application

1-2 years of experience in client/account management, business development, LnD coordination and/or project management roles.

Strong organizational and communication skills with a keen attention to detail.

Interest or experience in the Learning & Development space.

Ability to thrive in a fast-paced environment and manage uncertainties effectively.

Ability to think creatively & research engagement needs, client & learner personas/profiles, industry background, typical leadership roles & challenges.

Ability to write emails clearly & concisely and speak articulately & objectively.

Strong skills in MS PowerPoint and MS Excel skills are essential

PROFESSIONAL TRAITS

Customer-Centric

Active, Extroverted, Creative

Attention to Detail

Sense of Urgency

Dealing with Ambiguity

Good people orientation

Fun loving

Sense of humor

1. Client Engagement:

Understand the learning & development needs of prospective & existing clients.

Work with Principal Consultant/Project Leader/CD Manager to create customized & contextual engagement proposals that align with client requirements & learning outcomes.

Serve as the secondary point of contact for clients, ensuring timely communication and addressing their needs throughout the engagement project lifecycle.

2. Proposal Development & Communication:

Collaborate with internal teams, including Experience Design [ED], and Visual Design [VD], to build clear and detailed proposals using MS PowerPoint presentations.

Prepare a detailed proposal with objectives, focus areas, challenges, engagement plan, session outlines, activities, and other experience enhancers.

Consistently use standard proposal templates adhering to Unbox brand guidelines.

Comply with proposal building standard process to ensure that proposal creation, review, changes, presentation, and communication are as per agreed internal and external timelines.

3. Project Planning & Delivery:

Collaborate with Project Management Office [PMO] for planning & execution of each program, ensuring that all deliverables meet client expectations & deadlines.

Coordinate with cross-functional teams (ED, VD, Operations, Finance, Marcom) to ensure the smooth execution of each program.

Monitor the progress of program execution and delivery, by identifying and jointly resolving potential issues along with PMO.

Prepare detailed project plans using simple Gannt Charts and MS Excel Trackers.

Communicate Engagement Execution Plans & Schedule to the Client.

Diligently follow up on all inputs required from the clients using good task-tracking methods.

Work with the client's point of contact to get approvals on the props, giveaways, brand guidelines, and all other collaterals.

4. Innovation & Continuous Improvement:

Identify opportunities to enhance program delivery through innovative approaches and emerging trends in the learning and development space.

Provide feedback to internal teams on client preferences, helping to refine and improve the company's offerings.