Company Description
LotusStride is a women's footwear brand rooted in the mission to provide luxurious style, ergonomic design, and a flawless fit that cater specifically to the unique needs of Indian women. Combining premium materials and wide-fit technology, LotusStride is committed to crafting footwear that blends elegance with comfort. With a focus on sustainability, ethical production, and community engagement, LotusStride addresses common challenges like blisters, poor fit, and lack of style, empowering women to walk confidently. Join our team and be part of a movement that celebrates and supports women at every stride.
Role Description
This is a full-time on-site role for a Client Connect Executive at our Noida office. As a Client Connect Executive, you will engage directly with customers to provide exceptional service and ensure satisfaction. Key responsibilities include handling queries, managing accounts, building strong client relationships, promoting sales, and offering consultative support to address client needs effectively. Your role will directly contribute to fostering customer loyalty and driving business growth.
Qualifications
- Strong skills in Customer Satisfaction and Communication to effectively engage and address customer concerns
- Proficiency in Account Management and experience in managing and maintaining client relationships
- Sales and Consulting abilities to engage with customers and promote products with a solution-based approach
- Exceptional interpersonal skills and a customer-centric mentality
- Ability to work effectively in an on-site setting and collaborate with cross-functional teams
- Prior experience in a client-facing role or in the footwear or retail industry is an advantage
- Bachelor's degree or equivalent in Business Administration, Marketing, or related field
