Client Care Executive - Personal Clients,Cards

Key Responsibilities

• Scheduling, if applicable
• Identify pain areas. Process improvement to be initiated
• Find solutions/ensure outcomes/ result orientation
• Monthly review and reporting on KRI/KPIs
• To reduce the attrition rates and maintain it within the limits prescribed by the organization
• Ensure self and team compliance with all applicable rules / regulations and group policies

Skills and Experience

• Customer Service Experience   
• Communication   
• Sales Exposure