Client Adoption Specialist

Introduction to IBM Software

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient. We combine human skills with automation and AI to enhance team productivity and improve decision-making. We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale. We assure that all of the applications and systems businesses rely on are always on and perform cost-effectively to deliver the best possible user experience.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role and Responsibilities as a Client Adoption Specialist

As a Client Adoption Specialist, you're responsible for engaging with IBM clients to accelerate their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will be assigned to work with strategic offerings that include IBM Concert, watsonx Code Assistant for Z, and watsonx Assistant for Z.

You will work directly with the end client, planning for and executing implementation plans. You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and, upon successful implementation, validating key performance measurements have been met. You will interact with IBM development labs to provide product feedback and engage as needed for product support.

The core objectives and success factors for you and other team members are:

Core ObjectivesSuccess FactorsAccelerate client adoption# Client AdoptersDrive future growth# Case StudiesIncrease platform stickiness# Client References

Export to Sheets

This role aligns with IBM Values Growth Minded, Trusted, Team Focused, Courageous, Resourceful, Outcome-Focused.

Education

• Required Education: Bachelor's Degree
• Preferred Education: Bachelor's Degree

Technical and Professional Expertise

Strong skills are an imperative. The following skills and attitudes are critical to success in the role.

Professional Skills

• Strong communication
• Intellectual curiosity / continuous learner
• Ability to influence
• Strong organizational skills
• Timely, execution for impact
• Proven track record to win and compete
• Change agent

Technical Expertise

• Expert experience with two or more of the following:Operating system administration skills (Linux, Windows, zOS)
• TCP/IP network and LDAP administration skills
• APM solutions on IBM Z platform
• IBM CICS and/or IMS admin skills
• Enterprise COBOL development skills (e.g., read, write, modify, troubleshoot)
• Java development skills (e.g., read, write, modify, troubleshoot)
• Proficient experience with two or more of the following:OpenTelemetry (OTeL)
• Ansible Automation Platform
• Programming languages common to automation (e.g., REX, JCL, YAML)
• Working with Large Language Models and RAG models
• Working with Conversational AI
• Working with VS Code
• Interoperating COBOL and Java within a zOS subsystem is a bonus