Position: Claude Enterprise Administrator
Department: Information Technology (IT)
Employment Type: Full-Time
Experience: 8+ Years
Location: lucknow
About the Role
We are seeking an experienced Claude Enterprise Administrator to manage, administer, and govern our Claude Enterprise environment. The ideal candidate will be responsible for the day-to-day deployment, administration, security integration, and governance of the Claude Enterprise tenant while ensuring optimal platform performance, compliance, and user support. This role requires close collaboration with IT, Security, and Business teams to drive enterprise AI adoption and maintain operational excellence.
Key Responsibilities
- Administer and manage the Claude Enterprise platform and tenant.
- Perform day-to-day deployment, configuration, maintenance, and platform administration.
- Manage user provisioning, role-based access control (RBAC), and identity integration.
- Implement and maintain enterprise security policies, governance, and compliance standards.
- Integrate Claude Enterprise with enterprise authentication and security systems (SSO, MFA, IAM, etc.).
- Monitor platform usage, prepare analytics, and generate utilization reports for management.
- Ensure platform availability, performance, and operational stability.
- Lead application support activities and resolve technical issues within defined SLAs.
- Coordinate with business stakeholders to gather requirements and recommend AI-enabled solutions.
- Prepare functional specifications, system designs, project estimates, and implementation plans.
- Conduct system analysis and recommend software technology improvements.
- Research emerging AI technologies and provide recommendations for enterprise adoption.
- Develop and enforce IT administrative policies, security procedures, and governance frameworks.
- Prepare activity, progress, and operational reports for senior management.
- Provide technical guidance and performance feedback to project and support teams.
- Coordinate with vendors and internal teams during deployments, upgrades, and issue resolution.
- Ensure compliance with organizational security, audit, and regulatory requirements.
Required Skills
- Strong experience in Claude Enterprise Administration.
- Experience with SAS Security and enterprise security frameworks.
- Expertise in Platform Usage Analytics and Reporting.
- Experience with ChatGPT Enterprise Administration or similar Enterprise AI platforms.
- Knowledge of Identity & Access Management (IAM), SSO, MFA, Active Directory, Azure AD, or Okta.
- Experience with enterprise governance, compliance, and security integration.
- Strong understanding of enterprise application administration and support.
- Experience in system analysis, solution design, and implementation.
- Excellent troubleshooting and problem-solving skills.
- Strong communication, documentation, and stakeholder management abilities.
Qualifications
- Bachelor's degree in Computer Science, Management Information Systems (MIS), Engineering, or a related discipline.
- Minimum 8 years of experience in Systems Development, Enterprise Application Administration, or Application Support.
- Experience administering enterprise AI platforms or enterprise SaaS applications is highly preferred.
- Relevant cloud, security, or enterprise administration certifications are an added advantage.
Preferred Skills
- Enterprise AI Governance
- Data Privacy & Compliance
- Cloud Administration (AWS, Azure, or GCP)
- ITIL Processes
- Project Management
- Vendor Management
- Risk Assessment & Security Compliance
- Reporting & Dashboard Development
