Claims & Reverse Logistics Executive – GT/MT

Responsibilities:

• Manage return materials for GT, MT & Salon channels (delivered & returned shipments) Handle wrong material delivery cases and ensure timely resolution Track and close return requests within defined timelines

• Damage & Shortage Management: Investigate damage and shortage cases thoroughly Arrange and review CCTV footage for discrepancy analysis Identify root causes and implement corrective/preventive actions

• Finance & Documentation: Prepare MIS reports for returns, damages, and shortages Process Credit Notes (CN) accurately in the system Coordinate with Finance team for CN approval and closure

• Reverse Logistics: Arrange reverse pickups for damaged/interchanged materials Ensure proper tracking and documentation of reverse shipments

• Forward Shipment Backup: Support forward shipment operations during peak or absence Ensure timely order processing, packing, and dispatch Track shipments and resolve delivery issues proactively

• Coordination & Compliance: Collaborate with Sales, Finance, Warehouse, and Courier teams Ensure adherence to SOPs, documentation, and service timelines

Key Requirements:

• Strong knowledge of logistics & supply chain operations (forward & reverse)

• Experience in returns management, damage & shortage handling

• Ability to perform root cause analysis and implement corrective actions

• Proficiency in MIS reporting and data analysis (Excel)

• Knowledge of Credit Note (CN) processing and documentation

• Good understanding of order processing, dispatch & shipment tracking

• Strong coordination skills with cross-functional teams (Sales, Finance, Warehouse, Courier)

• Ability to manage high-volume operations within defined timelines

• Excellent problem-solving and decision-making skills

• Good communication and stakeholder management

• Ability to multitask and work under pressure