Claims Manager

Employment Type: Full Time

Location: Remote

Experience: Claims Management, Insurance Operations, or Claims Processing Roles

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.

We are looking for a Claims Manager (SME) to lead claims domain expertise, optimize claims workflows, and support solution alignment across Scry AI's insurance-focused offerings. This role is critical in bridging deep claims knowledge with AI-driven automation to enhance accuracy, efficiency, and compliance.

Role Overview

As a Claims Manager (SME) at Scry AI, you will bring strong domain expertise in insurance claims and work closely with product, sales, and delivery teams to shape solutions aligned with real-world claims processes. You will be responsible for analyzing claims workflows, identifying inefficiencies, and enabling the implementation of AI-driven solutions that improve turnaround time and reduce errors.

This role is ideal for someone with deep claims experience who can translate operational knowledge into scalable, technology-driven solutions in a fast-paced environment.

Key Responsibilities

Claims Domain Expertise & Process Optimization

• Act as a domain expert for insurance claims processes across lines of business
• Analyze existing claims workflows to identify gaps, inefficiencies, and risk areas
• Recommend process improvements aligned with automation and digital transformation

Solution Alignment & Enablement

• Collaborate with product and engineering teams to align solutions with claims requirements
• Provide domain inputs for AI models, document workflows, and automation logic
• Support customization and configuration of claims-related solutions

Client Engagement & Advisory

• Engage with clients to understand claims challenges and operational requirements
• Provide expert guidance on improving claims accuracy, compliance, and efficiency
• Support pre-sales discussions by articulating domain-driven value propositions

Quality, Compliance & Risk Management

• Ensure claims processes adhere to regulatory and compliance standards
• Identify fraud risks, inconsistencies, and control gaps within claims workflows
• Support implementation of audit-ready and compliant claims processes

Collaboration & Knowledge Sharing

• Work closely with cross-functional teams including sales, product, and delivery
• Create documentation, best practices, and knowledge resources for claims processes
• Provide training and enablement for internal teams on claims domain expertise

Required Qualifications and Skills

• Strong experience in insurance claims management and operations
• Deep understanding of claims lifecycle, documentation, and adjudication processes
• Ability to map business processes to technology solutions
• Strong communication and stakeholder management skills
• Familiarity with digital transformation, automation, or AI-driven claims solutions is a plus
• Analytical mindset with a focus on accuracy, compliance, and efficiency

Our Ideal Candidate

• Has deep expertise in insurance claims with hands-on operational experience
• Can bridge business processes with technology-driven solutions
• Is proactive in identifying inefficiencies and driving improvements
• Is confident in client-facing discussions and advisory roles
• Thrives in a fast-paced, innovation-driven environment
• Is interested in AI, insurance technology, and intelligent automation

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