Claims Manager

We are seeking a Claims Specialist with experience in Fire, Marine, Liability and Non EB etc. insurance claims to manage end-to-end claim handling for corporate clients. The role involves working closely with surveyors, insurance companies, brokers, adjusters, and clients to ensure efficient claim assessment, documentation, and settlement while maintaining high standards of accuracy and compliance.

The candidate should have strong technical knowledge of Fire and Marine policies, excellent attention to detail, and the ability to coordinate claim investigations and documentation with surveyors and insurers.

Manage the complete lifecycle of Fire & Marine insurance claims, from claim intimation to final settlement.

Review insurance policies to determine coverage, exclusions, and claim eligibility.

Evaluate claim files and supporting documents before submission to insurers or surveyors.

Track claim progress and ensure timely resolution.

Coordinate with surveyors, loss adjusters, and insurance companies for claim investigation and assessment.

Act as the primary point of contact for clients during the claims process. Guide clients on claim procedures, documentation requirements, and policy coverage.

Provide regular claim status updates and manage escalations.

Assist clients in preparing and submitting claim documentation such as invoices, survey reports, incident reports, and supporting evidence. Verify claim details and ensure documentation accuracy before submission.

Maintain proper claim records, files, and internal claim trackers. Identify inconsistencies or potential fraud risks during claim review.

Maintain claims reports for internal management and clients.

Ensure all claim files comply with regulatory requirements and internal processes.

Required Skills & Competencies

Min. 5 years of experience in Fire & Marine insurance claims, preferably with an Insurance Broker or Surveyor.

Strong knowledge of Fire, Marine, liability, motor etc. Non EB Insurance claims.

Experience handling property damage, cargo, transit, or marine loss claims.

Understanding of policy wordings, coverage analysis, and exclusions.

Experience coordinating with surveyors, brokers, insurers, and loss adjusters.

Core Competencies

Attention to detail and strong documentation skills.

Analytical ability to assess claims and policy coverage.

Strong client servicing and stakeholder management.

Ability to investigate claims and review supporting evidence.

Excellent negotiation and communication skills.

Strong problem-solving ability during complex claim situations.