Claims Manager

Hiring: Global Claims

We are looking for a senior commercial and claims leader to build and lead a global Aftersales Warranty Claims function, with a strong focus on commercial value creation, risk management, customer outcomes, and EBITDA improvement.

Key Responsibilities:

Strategy & Function Leadership

• Develop and execute the global strategy for Aftersales Warranty Claims.

• Establish standardized processes, governance frameworks, and best practices across markets.

• Introduce a risk-based approach to balance customer expectations with commercial and contractual interests.

Global Claims Management

• Lead oversight of warranty claims ranging from routine cases to complex, high-value, cross-border disputes.

• Evaluate claims from commercial, contractual, technical, and financial perspectives.

• Define negotiation strategies and settlement positions in collaboration with Legal, Finance, Engineering, Quality, and Commercial teams.

Customer & Stakeholder Management

• Serve as the senior escalation point for critical customer claims.

• Drive cross-functional collaboration to ensure timely and effective resolution.

• Represent the claims function in senior management and governance forums.

Technical & Commercial Evaluation

• Convert technical investigations and RCFA findings into clear commercial and contractual actions.

• Assess contractual entitlements, supplier performance, and customer requirements.

• Drive lessons learned and use claim insights to improve product quality, contracts, and processes.

Team Leadership & Capability Building

• Build and lead a high-performing global claims team.

• Establish clear roles, responsibilities, competency frameworks, and performance expectations.

• Develop a culture focused on accountability, collaboration, and continuous improvement.

Digital & Process Excellence

• Implement scalable claims processes, tools, systems, and reporting mechanisms.

• Use dashboards, analytics, and data-driven insights to improve decision-making.

• Support digital and ERP transformation initiatives related to claims management.

Risk & Financial Value Protection

• Identify and proactively mitigate commercial, contractual, and financial risks.

• Protect the organization's financial and reputational interests through effective claims strategies.

• Ensure appropriate governance, documentation, and escalation of high-risk cases.

KPI & EBITDA Ownership

The role will have direct accountability for measurable EBITDA and commercial improvement through:

• Warranty cost reduction and avoidance

• Recovery and recourse performance

• Claims resolution cycle time

• Customer outcomes and satisfaction

• Monthly KPI, risk, action, and EBITDA impact reporting

• Close partnership with Finance for forecasting and performance reporting

Continuous Improvement

• Identify opportunities to improve claims processes and operational efficiency.

• Promote best-practice sharing and knowledge management globally.

• Scale the claims function in line with business growth and evolving customer requirements.

Ideal Profile:

• Senior experience in Warranty, Claims, Commercial Management, Contract Management, or Aftersales.

• Strong understanding of commercial and contractual risk management.

• Experience managing complex, high-value and international claims.

• Strong stakeholder management skills across Legal, Finance, Engineering, Quality, and Commercial functions.

• Proven experience leading global teams and driving measurable financial outcomes.

• Strong analytical, negotiation, problem-solving, and decision-making capabilities.

• Experience with data analytics, dashboards, ERP, or digital transformation initiatives is preferred.

Location: Pune

Experience: 8 to 12 years

Interested candidates can share their updated CV via DM or email - [Confidential Information]

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