Claims Advocacy

Role Name - Claims Advocacy

Location - Pune / Mumbai - WFO

Shift - US Shifts ( 6.00 PM or 9.00 PM )

Notice Period - Any

Skill set - 3+ years of experience in end-to-end claims with motor, Property, Cyber liability, directors and officer's claims, employee professional liability with complex claims handling experience.

· Strong foundational and applied experience in U.S. and Canada-based General Liability, Cyber Liability, and EPL

· Client-facing exposure, with proven communication skills and service awareness · A history of managing claims through a variety of cycles, from intake to complex resolution

· Understanding of jurisdictional nuances, including comparative negligence, statutory guidelines, and claims with layered liability

· High aptitude for self-sourcing answers, initiating critical conversations, and displaying resourcefulness

· Experience negotiating with carriers and an awareness of claims business processes from the carrier perspective.

Skills and Competencies

· Problem solving skills: Investigative, analytical, detail-oriented nature.

· Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements. Exceptional commitment to customer service.

· Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive. Should demonstrate collaborative working

· Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call.

· Attitude: Positive Mind set, maturity and friendly behaviour.

· Flexibility: Should be flexible with shifts.

· Claims Knowledge

: Fair knowledge of claims lifecycle and terminologies.