City Operations Head - Mumbai

Gig4u, a workforce and technology solutions brand of 2COMS, is building scalable workforce and last-mile operations across India.

With a broader ecosystem of 120,000+ registered gig workers, a presence across 2,000+ cities and 7,500+ pincodes, Gig4U brings together workforce reach, local deployment capabilities and technology-enabled operations.

In its Last-Mile vertical, Gig4u manages approximately 20,000+ orders daily, with around 93% delivery efficiency, delivering end-to-end operational support across rider onboarding, deployment, delivery performance and SLA management.

As we expand into new markets, we are looking for experienced city leaders to take ownership of business growth, operational excellence and profitability in Mumbai & Delhi - NCR

Job Description

This is a key leadership position with responsibility for driving city-level business growth, operational performance and profitability. The City Head will own the end-to-end city operations, build strong teams and workforce networks, strengthen client relationships, and ensure efficient, scalable last-mile delivery operations.

The ideal candidate will bring strong business acumen, strategic thinking and hands-on leadership experience in logistics, mobility, hyperlocal, e-commerce or last-mile operations.

Key Responsibilities

• Business Strategy & Growth: Develop and execute city-level business plans, identify growth opportunities and drive revenue targets.
• P&L Ownership: Manage city budgets, costs, financial performance and profitability.
• End-to-End Operations: Lead last-mile operations, ensuring efficient workforce deployment, delivery execution and operational excellence.
• Workforce & Supply Management: Drive rider sourcing, onboarding, training, retention and supply availability to meet business demand.
• Team Leadership: Build, lead and mentor high-performing city teams across operations and field functions.
• Client & Stakeholder Management: Develop strong client relationships, manage key accounts and ensure service commitments are consistently met.
• Performance & SLA Management: Monitor operational metrics, delivery efficiency, productivity and SLA adherence, taking corrective action where required.
• Process & Compliance: Establish scalable processes and ensure operational, workforce and regulatory compliance.
• Business Expansion: Identify opportunities to strengthen market presence and scale last-mile operations across the city.

Qualifications & Experience

• 8+ years of progressive experience in operations, business management or city-level leadership.
• Proven experience in logistics, last-mile delivery, mobility, hyperlocal or e-commerce operations.
• Experience managing city-level or regional operations with business and financial ownership.
• Strong understanding of P&L management, budgeting, cost control and revenue growth.
• Demonstrated ability to build and manage large field teams and workforce networks.
• Strong client management, negotiation and stakeholder management skills.
• Excellent analytical, problem-solving and decision-making abilities.
• Ability to lead business growth while maintaining operational efficiency and service quality.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.