Job Description

At a glance

Location

South Delhi

Salary

INR 800,000 - 900,000 / Annual

Shift

Day

Urgency

Immediate Joining

Openings

1

Job requirements

Experience

4 - 6 years

Education

Graduate

About The Role

Job Description: City Manager-Warehouse Operations Location: Delhi Employment Type Full-time | On-site Experience 4–6 Years Role Description SharePal is hiring a City Manager to lead warehouse operations, fulfilment, inventory, and warehouse teams. The role requires strong ownership of daily operations, stock management, SLA adherence, and customer escalation handling. Key Responsibilities

Ensure all confirmed orders are dispatched and delivered within the customer's selected time slot, while documenting and resolving operational exceptions.
Manage warehouse inventory including stock movement, inter-city transfers, asset tagging, replenishment planning, and vendor coordination for repairs.
Lead warehouse teams by managing hiring, conducting final interviews, handling day-to-day workforce issues, and supporting first-level HR operations.
Conduct regular inventory audits, oversee anti-pilferage processes, and ensure compliance with daily end-of-shift security checks.
Act as the primary warehouse contact for customer escalation cases related to damaged products, missing items, disputes, and delivery delays, ensuring quick resolution.
Share daily operational updates with leadership and track key performance metrics including fulfilment rate, return rate, and replenishment volumes. Requirements
Graduate (Bachelor's degree in any discipline) is required.
4–6 years of experience in warehouse operations, fulfilment, logistics, or city operations.
Experience managing multi-location or multi-category operational teams.
Open to intercity travel as per business requirements.
Comfortable handling first-level HR responsibilities for blue-collar workforce management.
Hands-on operational approach with strong execution capability beyond reporting and dashboards.
Ability to identify operational gaps, analyze shortfall reports, and take proactive action independently.
Prior experience in rental, quick commerce, logistics, or supply chain companies will be an added advantage.

Must-have skills

warehouse operationswarehouse managementWarehouse Operations ManagementInventory ManagementStock ControlFulfilment & Dispatch ManagementTeam & Workforce ManagementOrder ManagementSLA ManagementCustomer Escalation HandlingVendor CoordinationMIS & Operational ReportingRoot Cause AnalysisBlue Collar Workforce ManagementE-commerce OperationsLast Mile Delivery OperationsWarehouse Management SystemsWMSInventory OptimizationQuick Commerce