Citrix VDI Support Engineer (L2)
Location - Noida
Experience - 3+ Years
Role Overview
We are looking for a skilled
Citrix VDI Support Engineer (L2) to manage, support, and optimize enterprise Citrix Virtual Desktop Infrastructure environments. The role requires strong hands-on experience with Citrix technologies, advanced troubleshooting capabilities, and close collaboration with infrastructure and security teams to ensure high availability, performance, and secure access for end users.
Key Responsibilities
Citrix VDI Administration
- Install, configure, and maintain Citrix VDI solutions, including XenApp and XenDesktop
- Manage Citrix components such as Delivery Controllers, StoreFront, Director, and Virtual Delivery Agents (VDAs)
- Perform routine administration tasks, configuration changes, and platform upgrades
Monitoring & Troubleshooting
- Monitor Citrix environments to ensure performance, stability, and availability
- Troubleshoot complex L2-level issues related to application delivery, session performance, user access, and connectivity
- Analyze logs, performance metrics, and system behavior to identify root causes
Security & Upgrades
- Implement and maintain security protocols, access controls, and best practices within Citrix environments
- Plan and execute system upgrades, patches, and enhancements with minimal business impact
Infrastructure Collaboration
- Work closely with network, server, storage, and security teams for infrastructure planning and optimization
- Assist in capacity planning, performance tuning, and scalability initiatives
Operational Support
- Provide escalation support to L1 teams and ensure timely resolution of incidents
- Create and maintain operational documentation, SOPs, and knowledge base articles
- Participate in change management and maintenance activities
Required Skills & Expertise
Mandatory Technical Skills
- Strong hands-on experience with Citrix VDI technologies
- In-depth knowledge of:
- Experience in monitoring and troubleshooting Citrix environments
Technical & Functional Skills
- Strong troubleshooting and analytical skills
- Solid understanding of networking concepts (TCP/IP, DNS, load balancing, firewalls)
- Experience implementing security controls and system upgrades in Citrix environments
