CISNGE - Senior Associate Hardware Asset Management

Key Responsibilities:

• Key Responsibilities
• Day to day operational support for ServiceNow Hardware Asset Management HAM including incidents remediation and requests
• L2 L3 support for complex hardware assets inventory and lifecycle issues
• Maintain complete accurate and current hardware asset records across all lifecycle stages in ServiceNow
• Monitor and manage the HAM operations mailbox and respond within defined SLAs
• Coordinate with Truist vendor partners to track devices and returns
• Process and remediate ASN Advanced Shipping Notice discrepancies
• Analyze asset data imports using Import Sets and Transform Maps
• Perform end to end remediation for asset data discrepancies and failures
• Support HAM configuration changes minor development enhancements and defect fixes
• Ensure changes are implemented without impacting production stability
• Produce monthly inventory reports KPIs metrics and measurements
• Support audit compliance documentation and continuous improvement initiatives
• Translate business and technical requirements into user stories and actionable tasks e
• g
• Rally
• Advanced certifications in IT Hardware Asset Management such as IAITAM CHAMP CAMP CSAM CITAD
• Experience with ServiceNow Incident and Service Catalog
• Knowledge of ITIL Agile methodologies and Rally

Technical Requirements:

• Required Skill Servicenow HAM

Additional Responsibilities:

• Location Hyderabad STP Gachibowli

Preferred Skills:

Technology->Infra_ToolAdministration-ITAM->HP AssetManager