CISNGE - ITOM Event Management Engineer

Infosys Limited

Fresher

Not Disclosed

Hyderabad, India

Posted 9 hours ago

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Job Description

Key Responsibilities:

Key Responsibilities
Implementation and optimization of ServiceNow Event Management including Event Rules Alert Rules Impact Mapping and CMDB integrations
Design and maintain integrations with event sources e
g
Dynatrace Microsoft SCOM etc
using MID Servers APIs and connectors
Develop and refine alert correlation logic and actionable notifications to support IT operations
Collaborate with Incident Problem and Change Management teams to ensure seamless process alignment
Establish monitoring dashboards KPIs and reporting for event and alert management
Drive the adoption of Service Operations Workspace and enhance user experience
Support automation of event response using ServiceNow Orchestration and playbooks
Provide SME level support troubleshooting and continuous improvement of the Event Management capability
Ensure alignment with ITOM AIOps and CMDB strategies for holistic IT visibility
Maintain documentation including architecture diagrams knowledge articles and SOPs
Strong knowledge of integrating monitoring tools e
g
Dynatrace SCOM with ServiceNow
Solid understanding of CMDB data model and Service Mapping concepts
Experience with MID Server configuration and troubleshooting
Proficiency in ServiceNow components Event Rules Alert Rules Impact Mapping Service Operations Workspace
Familiarity with ITIL processes Incident Problem Change CMDB
Strong analytical and problem solving skills
Excellent communication and stakeholder management abilities
ServiceNow Certified Implementation Specialist CIS Event Management
Experience with AIOps Predictive Intelligence and automated remediation workflows
Knowledge of automation and orchestration tools e
g
Flow Designer IntegrationHub PowerShell scripts
Experience in large scale enterprise environments with complex IT ecosystems