Cisco Voice & Video / Collaboration Engineer

Company: WillWare Technologies

Role: IT IS_CNS_Voice Network_Cisco (Cisco Voice & Video / Collaboration Engineer)

Experience: 6+ Years

Location: Bangalore

Work Mode: Onsite

Job Description:

Role Descriptions:

• Candidate should have at least 6-15 years of Cisco Voice / Video experience and Excellent verbal and written communications skills are required.
• Ability to adequately discuss technical issues related to AVCN endpoints set up and troubleshooting with technicians| engineers| and vendors.
• Must have knowledge for Analysing designing and troubleshooting enterprise collaboration networks (AVCN)
• Good knowledge and understanding on Video Products including Cisco Endpoints ( Desk pro| Codec pro| Room bar| Room bar pro + etc )| Infrastructure including Cisco Call Manager| Webex Control Hub| Cisco Meeting Server.
• Responsible for providing L2 and L3+ level technical support for enterprise Cisco video/Collaboration infrastructure.
• Able to Provide Tier 2/3 support for day-to-day operational incidents of clients.
• Utilizes good troubleshooting skills to quickly provide quality resolutions during outage related to AVCN.
• Should have good understanding and Knowledge on CISCO Collaboration(VoIP/IP Telephony) product suites such as CUCM | CUC| Expressways| Voice Gateways.
• Must have good Knowledge in voice/Video control protocols like SIP| H323 / Video Protocol and should be able to analyse and troubleshoot debug logs.
• Should have Knowledge and troubleshooting on Cisco Webex Meeting / Calling and control hub Should have knowledge on Monitoring Tools & alert troubleshooting Splunk | wireshark|Hepic| Solar wind etc

Essential Skills:

• Candidate should have at least 6-15 years of Cisco Voice / Video experience and Excellent verbal and written communications skills are required.
• Ability to adequately discuss technical issues related to AVCN endpoints set up and troubleshooting with technicians| engineers| and vendors.
• Must have knowledge for Analysing designing and troubleshooting enterprise collaboration networks (AVCN)Good knowledge and understanding on Video Products including Cisco Endpoints ( Desk pro| Codec pro| Room bar| Room bar pro + etc )| Infrastructure including Cisco Call Manager| Webex Control Hub| Cisco Meeting Server.
• Responsible for providing L2 and L3+ level technical support for enterprise Cisco video/Collaboration infrastructure.
• Able to Provide Tier 2/3 support for day-to-day operational incidents of clients.
• Utilizes good troubleshooting skills to quickly provide quality resolutions during outage related to AVCN.
• Should have good understanding and Knowledge on CISCO Collaboration(VoIP/IP Telephony) product suites such as CUCM | CUC| Expressways| Voice Gateways.
• Must have good Knowledge in voice/Video control protocols like SIP| H323 / Video Protocol and should be able to analyse and troubleshoot debug logs.
• Should have Knowledge and troubleshooting on Cisco Webex Meeting / Calling and control hub Should have knowledge on Monitoring Tools & alert troubleshooting Splunk | wireshark|Hepic| Solar wind etc