Interview Mode : Weekend Walkin drive (Face to Face )
Interview Date : 22 -Aug -26(Saturday )
Note : Only candidates currently located in chennai should apply.
Role : Cisco UCCE/IVR & NICE Support
Experience : 4 to 8 Years
Location : chennai
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- Provide operational support for Cisco UCCE/IVR environments, including routing scripts, call flows, and contact center integrations.
- Support and administer NICE CXone, NICE Engage, and related call recording solutions.
- Manage and support Workforce Management (WFM) and Real-Time Adherence (RTA) operations.
- Monitor system health, troubleshoot incidents, and coordinate resolutions with internal teams and vendors.
- Perform analysis of contact center operational data and create dashboards/reports using Tableau.
- Develop automation scripts and utilities using Python to improve operational efficiency.
- Support cloud-based solutions and integrations within AWS environments.
- Utilize monitoring tools such as Splunk and Dynatrace for proactive monitoring, alerting, and root cause analysis.
- Handle incident, problem, and change management activities using ServiceNow (SNOW), ITSM, and Jira.
- Participate in production deployments, post-implementation validation, and hypercare activities.
- Collaborate with business stakeholders, vendors, and cross-functional teams to ensure seamless service delivery.
- Document operational procedures, troubleshooting guides, and technical solutions.
