Cisco PCCE

About company:

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

· Job Title: Cisco PCCE

· Location: Pan India

· Experience: 5+years

· Notice Period:- Immediate joiners.

JD:

Description

· Strong hands-on experience with Cisco PCCE in enterprise environments. · Proven expertise in Cisco Finesse (agent desktop customization and gadget development). · Experience with CCP REST APIs and XMPP-based integrations. · Solid understanding of contact center routing logic (queues, skills, priorities, task routing). · Experience designing high availability and disaster recovery solutions. · Familiarity with messaging systems such as Kafka or Redis. · Experience with observability and monitoring tools (Splunk, Prometheus, Grafana). · Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD). · Proficiency with SQL Server or PostgreSQL. · Experience working in healthcare or other regulated environments (HIPAA/PHI). · Strong troubleshooting, communication, and documentation skills.

Nice to Have · Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms. · Familiarity with Genesys or other contact center platform migrations. · Advanced knowledge of Docker/Kubernetes (OpenShift preferred). · Scripting experience (Python, PowerShell) for automation. · Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.

Responsibilities

• Back-End Development: Design, build, and maintain efficient, reusable, and reliable code for our server-side application • Front-End Development: Build engaging and responsive user interfaces using front-end technologies including React JS and Angular JS. • Database Management: Manage and optimize data storage solutions • AI Integration & Prompt Engineering: Utilize experience in prompt engineering (system prompts & user prompts) and AI-driven development tools like GitHub Co-pilot and Cursor to enhance development efficiency and integrate AI features into applications. • System Architecture & DevOps knowledge: In-depth understanding of the entire web