Project Description
Sr. Telecommunication Consultant role is a key position within the Optum Technology IT Group. The Telecommunication Consultant functions as a project team member within the Real Estate Voice Services Group. This position leads Real Estate Voice Services related projects across all Optum and UnitedHealth Group.
Responsibilities:
- Overall accountability for project execution for assigned projects within the Optum Technology IT Group for Real Estate Voice Services.
- Drive deliverables to meet project deadlines / milestones.
- Track and update project plans and documentation.
- Identify and report issues with the project. Mitigate identified issues.
- Engage resources (management, service vendors, business segment leads, etc.) for project assignments.
- Single point of contact for all project IT vendors/providers.
- Determine requirements through interface with customer, corporate real estate and adherence to corporate standards.
- Create and submit engagement documentation for voice/data network, cabling, and server infrastructure.
- Interface with construction trades as necessary to ensure MDF/IDF construction to UHG design standards.
- Document weekly status reports including project progress, key milestones, and tasks accomplished, etc. Host weekly status call with project team.
- Work within Optum Technology IT Group processes f
Mandatory Skills Description:
- 5+ years of experience
- Hands on Cisco Call Manager, Unity and UCCX experience
- Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions)
- Moves, Adds, Changes, Deletions in single and bulk format
- Extreme knowledge of the BAT tool (bulk administration tool)
- Configuration of user features such as speed dials, call forwarding, call park
- Must possess excellent customer service skills as position is very customer facing
Nice-to-Have Skills Description:
