Cisco CVP / IVR Developer

Cisco CVP / IVR Developer

Openings: 2

Location: Offshore / Remote

Experience: 8 Years

Start: Immediate

Work Mode: Remote / Offshore

Priority: Very High

Job Summary

We are looking for an experienced Cisco CVP / IVR Developer to develop, enhance, and support Cisco CVP-based IVR applications and customer self-service call flows. The candidate should have strong hands-on experience with CVP, VoiceXML, Java/J2EE, UCCE/ICM, SIP, APIs, and SQL.

Key Responsibilities

• Design, develop, test, deploy, and maintain Cisco CVP/IVR applications.
• Develop and enhance customer self-service call flows.
• Integrate IVR applications with REST/SOAP APIs, databases, and enterprise applications.
• Work with speech recognition, DTMF, call routing, and voice interaction flows.
• Troubleshoot and resolve production issues related to CVP/IVR applications.
• Analyze call flows, logs, and system behavior to identify and resolve defects.
• Participate in code reviews, releases, deployments, and application maintenance.
• Prepare and maintain technical documentation.
• Collaborate with business, QA, infrastructure, and contact-center teams.
• Follow Agile development practices and established CI/CD processes.

Required Technical Skills — Top 8

1. Cisco CVP (Customer Voice Portal)
2. IVR / VoiceXML
3. Java / J2EE
4. Cisco UCCE / ICM
5. SIP / VoIP
6. REST / SOAP Web Services
7. SQL / Database Integration
8. Git / CI-CD

Preferred Skills

• Cisco Contact Center technologies
• Speech-enabled IVR
• DTMF and call-routing technologies
• Production support and troubleshooting
• Agile/Scrum
• CI/CD and release management
• Experience integrating IVR with enterprise applications

Candidate Profile

• 5–8 years of relevant development experience.
• Strong hands-on experience developing Cisco CVP/IVR solutions.
• Strong programming experience in Java/J2EE and VoiceXML.
• Experience with UCCE/ICM and SIP environments.
• Strong API and database integration experience.
• Able to troubleshoot production issues independently.
• Available to join immediately.
• Comfortable working remotely/offshore with business-hours overlap.