Cisco Contact Center Administrator

We are seeking a skilled Cisco Contact Center Administrator to manage and optimize our contact center operations. The ideal candidate will have extensive experience in Cisco systems and a strong background in troubleshooting and system administration.

Responsibilities

• Manage and configure Cisco Contact Center solutions, including hardware and software components.
• Troubleshoot and resolve issues related to Cisco Contact Center applications.
• Monitor system performance and ensure high availability of contact center services.
• Collaborate with cross-functional teams to implement new features and enhancements.
• Provide technical support and training to end-users and team members.

Skills and Qualifications

• 4-5 years of experience in managing Cisco Contact Center solutions.
• Proficiency in Cisco Unified Contact Center Express (UCCE) and Cisco Unified Communications Manager (CUCM).
• Strong understanding of VoIP technologies and protocols such as SIP, H.323, and RTP.
• Experience with Cisco Call Manager and IVR systems.
• Knowledge of networking concepts, including LAN/WAN, firewalls, and VPNs.
• Ability to troubleshoot and resolve technical issues in a timely manner.
• Excellent communication and interpersonal skills.
• Cisco certifications related to Contact Center (e.g., CCNA, CCNP) are a plus.