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CISAMRMFRE-Command Center Analyst Admin-JL3
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CISAMRMFRE-Command Center Analyst Admin-JL3
InfosysFresher
- Posted 9 hours ago
- Be among the first 10 applicants
Job Description
Required Skills
- Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
- Experience in Major Incident and Escalation Management.
- Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
- Strong analytical and troubleshooting capabilities.
- Excellent verbal and written communication skills.
- Stakeholder and client management experience.
- Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
- Ability to work under pressure and manage multiple critical incidents simultaneously. Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
- ITIL Foundation Certification preferred.
- ServiceNow exposure preferred.
- Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments. Required Skills
- Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
- Experience in Major Incident and Escalation Management.
- Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
- Strong analytical and troubleshooting capabilities.
- Excellent verbal and written communication skills.
- Stakeholder and client management experience.
- Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
- Ability to work under pressure and manage multiple critical incidents simultaneously. Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
- ITIL Foundation Certification preferred.
- ServiceNow exposure preferred.
- Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments.
More Info
Key Skills
Major Incident and Escalation Management
ITIL Incident Problem Change and Service Management processes
analytical and troubleshooting capabilities
About Company
Skills:
Servicenow, Noc, Command Center, It Operations, Infrastructure Support, ITIL Incident Problem Change and Service Management processes, Major Incident and Escalation Management, Service Desk, Analytical and troubleshooting capabilities