About Lenskart
Lenskart is building one of the world's most advanced, tech-enabled retail businessescombining design, manufacturing, and omnichannel scale to redefine how people experience eyewear. With 1500+ stores and a rapidly expanding global footprint, we are driving the next phase of growth through execution excellence on the ground.
Role Overview
As Circle Lead, you will own the end-to-end performance and expansion of Lenskart's retail business across Maharashtra (excluding Mumbai) and Goa.
This is a high-impact regional leadership role with full P&L ownership, responsible for driving growth, customer experience, and operational excellence across a large store network. You will lead teams at scale, build strong market presence, and ensure every store delivers on Lenskart's brand promise.
What You'll Drive:
1. Business Performance & Growth
- Own topline, profitability, and unit economics across the circle
- Drive same-store growth through conversion, ticket size, and repeat
- Build and execute sharp market plans to scale new and existing stores
2. Retail Expansion & Execution Excellence
- Lead store launches, relocations, and network expansion with faster ramp-up
- Deliver high growth through strong micro-market understanding and execution discipline
- Ensure consistent SOP adherence and operational rigor across stores
3. Customer Experience & NPS
- Own end-to-end in-store experience and NPS
- Drive customer-first behaviour through regular store visits, audits, and feedback loops
- Maintain high standards of service, grooming, and selling excellence
4. Productivity, Inventory & Cost
- Maximize store productivity through optimal staffing and planning
- Drive strong inventory discipline to reduce ageing, pilferage, and returns
- Manage costs tightly while protecting frontline selling effectiveness
5. Team Leadership & Culture
- Lead and develop Area Managers, Store Managers, and frontline teams at scale
- Build a high-performance, high-ownership culture with clear accountability
- Invest in capability building across sales, service, and leadership depth
6. Brand & Retail Standards
- Act as the custodian of Lenskart's brand and in-store experience
- Ensure every store reflects our premium yet accessible positioning
- Champion agility, innovation, and execution excellence on the ground
7. Eye Test Quality & Selling Excellence
- Ensure adherence to optical standards and eye testing accuracy
- Elevate eye testing into a trust-building, conversion-driving experience
- Partner with training teams to strengthen consultative selling
Who You Are
- 12+ years of experience in retail / QSR / consumer businesses
- Proven track record of managing large, multi-store operations (100+ stores)
- Strong commercial acumen with P&L ownership and growth delivery
- Hands-on leader with deep understanding of customer behaviour and retail execution
- Strong people leader with the ability to build and scale high-performing teams
- High ownership, agility, and comfort in a fast-paced, high-growth environment
Why This Role
- Own and scale a large, high-growth retail business
- Drive direct impact on revenue, customer experience, and expansion
- Lead teams at scale and build future leaders
- Operate like an entrepreneur within one of India's most admired consumer brands
