Chief Operating Officer

Company Description PInterview is an innovative online platform focused on transforming how candidates prepare for management consulting job interviews and advance their careers. The platform delivers high-quality online practice and learning experiences through live video and telephonic mock interviews. Students and professionals receive 1-to-1 sessions with industry professionals and domain experts to build confidence and refine interview skills. PInterview is committed to reshaping interview preparation for future leaders and providing best-in-class career consulting services worldwide. The company's mission is to help users excel in interviews and realize their full potential through personalized, expert-led coaching.
Role Description The Chief Operating Officer (COO) is a full-time, remote role responsible for overseeing day-to-day operations and ensuring the effective delivery of PInterview's online coaching and mock interview services. The COO will manage operational processes across the platform, including scheduling, service quality, customer experience, and coordination with industry professionals and domain experts. This role will drive operational strategy, develop and refine business processes, and implement performance metrics to support growth and scalability. The COO will collaborate closely with the leadership team to align operations with business goals, optimize resource allocation, and maintain financial and operational discipline. Additional responsibilities include overseeing budgets, managing operational risk, supporting product and service improvements, and fostering a culture of continuous improvement and data-driven decision-making.
Qualifications

• Strong skills in Business Planning and strategic operations design, with the ability to translate vision into executable plans.
• Proven experience in Operations Management, including process optimization, service delivery management, and scaling online or service-based businesses.
• Advanced Analytical Skills for interpreting operational data, defining KPIs, and making data-driven decisions to improve efficiency and user experience.
• Solid understanding of Finance and Budgeting, including forecasting, cost control, and aligning operational plans with financial targets.
• Experience in EdTech, coaching, consulting, or online platforms is highly beneficial.
• Demonstrated leadership skills, including team management in a remote environment and cross-functional collaboration.
• Excellent communication and stakeholder management skills, with the ability to work effectively with industry experts, partners, and internal teams.
• Bachelor's or Master's degree in Business Administration, Management, Finance, or a related field, or equivalent practical experience.