Chief Operating Officer

Key Responsibilities

• Oversee and manage day-to-day operations across the organization
• Develop and implement operational strategies, policies, and procedures
• Supervise administrative functions and ensure smooth workflow across departments
• Lead HR management activities including recruitment, training, performance management, and employee engagement
• Monitor operational performance, set KPIs, and ensure targets are achieved
• Optimize resource allocation and operational efficiency
• Ensure compliance with company policies, industry standards, and regulatory requirements
• Coordinate with senior management to support strategic planning and business growth
• Foster a culture of excellence, innovation, and customer satisfaction, particularly in the hospitality sector