Chief Operating Officer - COO

15-20 Years

Save

Early Applicant

Job Description

Oversee UK Data Solutions, Global Data Solutions, Market Research, HR Operations, Finance, and Internal Operations.
Develop and implement operational strategies aligned with the company's vision and long-term growth objectives.
Collaborate with the leadership team to translate strategy into actionable goals for performance and scaling.
Ensure delivery quality, GDPR/ISO 27001 compliance, and operational efficiency across all functions.
Build, scale, and lead 100+ member global teams across Data Engineering, Development, Market Research, and Support.
Define and monitor KRAs & KPIs for each function, driving continuous improvement and accountability.
Partner with the Product Head & CTO to implement tech-enabled delivery, automation, and innovation initiatives.
Optimize workflows, processes, and systems to achieve scalability, cost efficiency, and performance excellence.
Drive budgeting, forecasting, and resource allocation in collaboration with the Finance team.
Lead and mentor department heads, ensuring alignment with organizational goals and values.
Foster a high-performance culture, focusing on employee retention, engagement, and succession planning.
Proactively identify operational risks, ensure governance, and implement mitigation strategies.
Champion process automation, dashboards, and delivery governance to ensure consistent client satisfaction.

Requirements

1520 years of experience in Data Operations, Market Research, SaaS, or Analytics industries.
Proven track record in scaling and leading 100+ member global teams.
Strong exposure to GDPR / ISO27001 compliance and operational governance.
Deep knowledge of data privacy, compliance, and delivery frameworks.
Excellent leadership, people management, and process management capabilities.
Demonstrated success in scaling operations across geographies.
Strong stakeholder management, client-facing, and escalation-handling skills.
Prior experience in managing offshore delivery teams for international clients.
Exposure to automation, ETL, cloud-based data systems, and operational dashboards (advantage).
Ability to align HR, Finance, and internal operations with global business goals.
Exceptional problem-solving, analytical, and decision-making skills.