Chief Operating Officer (COO) – Advanced Technology Services (ATS)

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to ATS, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, excel at operating at scale, and want to shape how AI-powered enterprises deliver value globally, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead an

Inviting applications for the role of

Chief Operating Officer (COO) - Advanced Technology Services (ATS)

About the Role

As Chief Operating Officer, you will be a key member of Genpact's executive leadership team, responsible for driving enterprise-wide operational excellence across AI-powered services, platforms, and delivery organizations. Reporting directly to the Chief Technology & Innovation Officer, you will lead Genpact's next phase of transformation under GenpactNext-scaling Advanced Tech Solutions, modernizing operating models, and ensuring predictable, high-quality execution across all service lines and geographies.

This role blends strategic leadership with hands-on operational stewardship. You will oversee global delivery, engineering, product operations, customer success, and execution governance-translating Genpact's vision into consistent financial performance, client impact, and sustainable growth.

Responsibilities

Enterprise Operating Model & Execution Strategy

• Define and lead the enterprise-wide operating model to support AI-first, platform-led service delivery at global scale.

• Translate Genpact's strategic vision for ATS into executable operating plans, OKRs, and performance dashboards.

• Ensure alignment between strategy, delivery capacity, cost structures, and growth objectives.

Global Service Delivery & Operational Excellence

• Own end-to-end global delivery operations across AI, digital, analytics, and transformation services.

• Drive standardization, scalability, and best-in-class operational practices across regions, industries, and service lines.

• Ensure consistent client outcomes through strong execution governance, delivery predictability, and service quality.

AI-Led Transformation & Platform Adoption

• Accelerate enterprise adoption of ATS platforms across operations.

• Partner with Product, Engineering, and AI Research leaders to operationalize platform innovation at scale.

• Ensure operational readiness for new AI offerings, including talent, processes, tooling, and change management.

Financial Performance & P&L Management

• Own operational P&L performance, including margin improvement, productivity gains, and cost optimization.

• Drive data-driven decisions around capacity planning, utilization, automation, and investment prioritization.

• Balance growth, scalability, risk, and profitability across a complex global portfolio.

Quality, Risk, Compliance & Responsible AI

• Ensure enterprise-grade quality, reliability, security, and regulatory compliance across all operations.

• Embed Responsible AI principles into operational governance, delivery frameworks, and client execution.

• Partner with Risk, Legal, and Security teams to proactively manage enterprise and client risk.

Operational Agility & Transformation Programs

• Lead large-scale transformation initiatives focused on simplification, automation, and operating leverage.

• Eliminate structural bottlenecks and improve speed-to-value across sales-to-delivery and innovation-to-scale cycles.

• Champion continuous improvement, Lean, and AI-enabled operational excellence.

Client Partnership & Value Realization

• Act as an executive sponsor for strategic client relationships, ensuring delivery excellence and value realization.

• Partner with Sales and Client Partners to shape scalable, profitable solutions that meet evolving client needs.

• Strengthen Genpact's reputation as a trusted execution partner for AI-led business transformation.

Leadership, Culture & Talent Strategy

• Lead and inspire a large, globally distributed operations and delivery organization.

• Build a strong leadership bench with clear accountability, succession planning, and talent mobility.

• Foster a high-performance, values-driven culture focused on ownership, transparency, and customer impact.

Executive Engagement

• Serve as a key advisor to the ATS Leadership on operational health, scalability, and execution risk.

• Communicate operational performance, trade-offs, and transformation progress with clarity and rigor.

• Partner closely with the CFO, CIO, CTO, CHRO, and business leaders to ensure enterprise alignment.

Qualifications We Seek in You

Minimum Qualifications

• Proven success as a COO, President, or equivalent senior executive leading large-scale global operations within technology, digital services, or professional services organizations.

• Demonstrated experience operating AI-enabled or platform-led business models at enterprise scale.

• Strong track record of driving operational excellence, margin expansion, and predictable delivery performance.

• Exceptional executive presence with the ability to influence across the C-suite, Board, clients, and global teams.

Preferred Qualifications / Skills

• Bachelor's degree in Engineering, Computer Science, Business, or related discipline.

• Advanced degree (MBA, Master's, or equivalent) strongly preferred.

• Deep understanding of AI, digital transformation, and modern service delivery models.

• Experience leading large multi-geo workforces and complex transformation programs.

• Strong analytical, financial, and decision-making capabilities in dynamic environments.

• Proven ability to attract, develop, and retain senior operational and delivery leaders.

Why Join Genpact

• Lead enterprise-scale AI transformation - Shape how ATS transforms global operations

• Operate at the highest level - Drive execution, scale, and impact across industries

• Deliver measurable outcomes - Convert strategy into sustained performance

• Grow with purpose - Work in a values-driven culture grounded in integrity and innovation

• Build responsibly - Champion ethical, secure, and transparent AI at scale

Come join the 140,000+ coders, operators, technologists, and transformation leaders at Genpact-and help define how the AI-powered enterprise operates.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.