Chief of Staff

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We seek a highly motivated and experienced Senior Manager to serve as Chief of Staff to our SVP & GM, India. This role is a force multiplier for the SVP & GM's strengths and priorities. They provide the leader with the leverage and scale that enables them to best prioritize their time and focus on the strategic priorities of the business. They support decision-making and translate the organization's strategy into execution by aligning people, operating cadences, technology, and data.

An ideal candidate brings deep management consulting and industry experience with expertise spanning strategy, business transformation program design, project management, and change leadership. They have a background in innovation and management consulting with a high tolerance for ambiguity, complexity, and changing priorities. They demonstrate a sense of urgency, good judgment, prioritizing for results, and the ability to lead through influence.

Responsibilities:

1) Strategic Support

• Be a trusted partner to the India Leader and the Senior Leadership Team (SLT), providing insights, analysis, and recommendations pertaining to strategic, operational, and confidential matters

• Partner with the India Leader and their Chief Operating Officer (COO) to identify, manage, and drive top priorities and strategic goals for the business

• Lead the team's V2MOM creation and management - collaborating with the COO and method owners on breakthroughs, quarterly reviews, metrics updates, and status reporting - and addressing risks, issues, and roadblocks as needed

2) Customer & Executive Engagement

• Ensure planning and execution of customer engagement efforts, including customer meetings and industry events, to increase value for Salesforce and its customers

• Manage preparations for executive customer meetings by collaborating with Account Teams to define objectives, craft account briefings, and development of pre-meeting materials (e.g., agendas, business reviews, points of view, etc.)

• Align strategic goals with outputs of enabling functions, such as Communications, Marketing, and Employee Success, for events like Dreamforce, Company Kickoff (CKO) and functional all-hands meetings.

• Serve as a liaison across the organization, fostering relationships with other Salesforce teams to align priorities and advance key initiatives - acting as a proxy for the India Leader when appropriate

3) Operational Support

• Partner with the India Leader, SLT, and other team members to improve leadership alignment, increase operational efficiency, and accelerate the business through enhancements to operational rhythms, processes, systems, and tools

• Coordinate with the Communications Lead to organize and facilitate weekly, monthly, and quarterly leadership meeting agendas, content, and communications (e.g., for SLT meetings, extended leadership team meetings, quarterly off-sites, etc.)

• Support the execution of regular and ad hoc senior executive presentations and reporting (e.g., APM reviews, method reviews, etc.) in close collaboration with the Strategy & Ops team, Finance Business Partner, and other colleagues

• Collaborate with the Executive Assistant to optimize the India Leader's calendar, extend their capacity, and ensure readiness for all internal and external engagements - coordinate closely on priorities, scheduling, logistics, and more

• Supervise multiple projects concurrently and periodically contribute as an individual contributor, particularly for Dreamforce and CKO attendance management

4) Special Projects

• Find opportunities or gaps in the business, propose and lead special projects as needed, and organize thorough examinations of key topics and priorities

Experience / Skills Required:

• Over 10+ years of cumulative experience across management consulting, innovation and transformation management, chief of staff roles, or related fields

• Possesses extensive knowledge and experience in across strategy development, business operations, transformation, project management, and change leadership

• Proficiency in crafting and delivering executive-level presentations that are not only compelling but also easily digestible, facilitating well-informed decision-making among senior leaders

• Thrives in a cross-functional, matrix environment, consistently demonstrating a highly collaborative, team-oriented approach to solving sophisticated problems

• Able to navigate and excel in a fluid and fast-paced environment to ensure initiatives make progress and achieve their goals

• Demonstrated adaptability and flexibility, capable of adjusting quickly to new demands and maintaining composure under pressure

• Exceptional organizational abilities, including the capacity to coordinate the activities of senior leaders effectively, fostering alignment, and driving goal attainment

• Experience presenting to and collaborating with senior executives, facilitating productive discussions and decision-making processes

• Proficiency handling tasks at the strategic and tactical levels, with a commitment to directly execute efficient and effective task completion when needed

Experience / Skills Desired:

• Enterprise software / Software-as-a-Service (SaaS) experience

• Financial Services Background would be a plus

• Experience with professional services (as a business) and exposure to other business functions (e.g., Marketing, Sales, Customer Success, Alliances & Channels, etc.)

• Salesforce Ranger, Salesforce Credentials, and/or certifications in relevant methodologies based on the role's responsibilities

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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