Chief of Staff (F&B / QSR / Hospitality Experience Preferred)

IMPORTANT:

Please submit your resume in PDF format only, and kindly read the JD in its entirety.

ROLE OVERVIEW:

We are hiring a Chief of Staff for a fast-growing, founder-led, bootstrapped hospitality group. This is a hands-on, solve-and-deliver role, built for someone who wants to convert strategy into results, problems into solutions, and ideas into action.

You'll work directly with the Founder across three distinct, high-growth business lines: a scaling B2C QSR (quick-service restaurant) chain, a B2B institutional catering business targeting aggressive growth, and an early-stage AI-led FoodTech venture.

This role sits at the center of the group's growth trajectory, driving everything from local operational improvements to international expansion.

ROLE DETAILS:

• Role: Chief of Staff

• Experience Required: 5+ years

• Client's Industry: Hospitality Group (QSR, B2B Catering, International Dining) | 15 to 20 Crore Revenue Range

• Location: Around Ulsoor, Central Bengaluru, Bengaluru

• Travel Requirements: Yes (Domestic & International)

• Employment Type: Full-time

• Work Arrangement: Work from Office (WFO)

• Working Days: Mon-Sat

ABOUT THE CLIENT'S COMPANY:

Our client is a dynamic, founder-led hospitality group scaling multiple verticals at once, with a focus on long-term and sustainable growth.

• A modern South Indian QSR brand with 10+ outlets currently, expanding rapidly across India through franchise and partner-led models.

• A large-scale B2B catering operation serving 6,000–8,000+ meals a day to institutional clients, targeting 40%+ CAGR over the next 5 years.

• A premium international casual dining concept, with its first outlet launching in Europe this year.

• An early-stage, AI-led, product-first FoodTech venture solving problems within the food ecosystem.

ROLES & RESPONSIBILITIES:

1. STRATEGIC EXECUTION & SPECIAL PROJECTS

• Act as the Founder's primary execution partner. You will be converting key strategies into structured, actionable plans across all three ventures.

• Own and drive mission-critical special projects, from the international launch to AI product build-outs to P&L optimisation within the catering business.

• Take clear accountability for the Founder's goals, translating them into your own measurable outcomes.

2. CROSS-FUNCTIONAL LEADERSHIP & PROBLEM SOLVING

• Coordinate closely with operations, marketing, product, HR, finance, external consultants, and vendors to move key initiatives forward.

• Operate with an owner's mindset. You'll work on resolving operational and strategic challenges independently.

• Get things done through people, influencing and collaborating with stakeholders who may be more experienced or come from different backgrounds, without relying on formal authority.

3. PROCESS & CAPABILITY BUILDING

• Drive internal process-building, hiring, and capability enhancement to support the group's scale-up.

• Work with external consultants where needed, while helping internal teams become stronger and more self-sufficient over time.

• Maintain an unwavering focus on customer delight and operational quality across all ventures.

WHAT WE ARE LOOKING FOR:

a) Must-Haves:

• An engineering or business management degree (or both) from a reputed institute.

• 5+ years of total work experience, ideally including a mix of one large/established brand and one or two smaller/startup organisations.

• Prior exposure to a startup or fast-paced growth environment and comfortable rolling up your sleeves and figuring things out on the fly.

• A proven track record of converting strategy into plans, and plans into real outcomes.

• Willingness to travel domestically and internationally as required.

• Based in Bengaluru, or willing to relocate, as this is a full-time, work-from-office role.

b) Nice-to-Haves:

• Prior experience in food & beverage, QSR, or B2B catering industries.

• Exposure to both large, established brands and early-stage or growth-stage startups.

• Understanding of unit economics and profitability frameworks in multi-outlet or multi-location operations.

• Experience managing or coordinating international projects or expansions.

• Familiarity with AI or technology product environments.

c) Tools & Skills Required:

• Strong data and analytical literacy. Comfortable with Excel, KPIs, and P&L logic.

• Excellent communication skills and high emotional intelligence. Able to influence and collaborate with senior stakeholders without relying on direct authority.

PERKS & BENEFITS:

• Direct, high-impact working relationship with the Founder. You'll see the real outcome of your work daily.

• Broad business exposure across QSR, institutional catering, and international expansion.

• A genuine global-plus-local mandate: scaling operations in India while driving an international (European) launch.

• A real ownership culture. You'll get meaningful autonomy, real challenges, and real wins, with no hand-holding.

REPORTING STRUCTURE:

This role reports directly to the Founder.

CANDIDATES / APPLICANTS, PLEASE NOTE:

Apex Growth Talent and/or its representatives never charge any fees or money at any stage of the recruitment process. We will never ask for OTPs, bank details, credit/debit card information, PAN, Aadhaar numbers, tax documents, or investment reports.