- Responsible for bar/lounge daily shift operations and supervision of staff.
- Assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods, and manages property liquor inventories and controls.
- Strives to ensure guest and employee satisfaction while maintaining the operating budget.
- Accountable for enforcing all legal obligations professionally and consistently.
- Determines training needs to accomplish goals, then implements the plan.
- Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
Candidate Profile:
- Education and Experience:
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Core Work Activities:
- Managing Bar/Lounge Operations:
- Implements agreed upon beverage policy and procedures throughout the property.
- Manages in compliance with all local, state, and Federal beverage and liquor laws.
- Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, cost controls, beverage potentials, mix of sales analysis for beverages, issue & returns, food standards, and period-end inventory.
- Monitors adherence to all liquor control policies and procedures.
- Attends pre- and post-convention meetings as needed to understand group needs.
- Comprehends budgets, operating statements, and payroll progress reports to assist in the financial management of the department.
- Participates in the management of department controllable expenses to achieve or exceed budgeted goals.
- Ensures compliance with all Bar/Lounge policies, standards, and procedures.
- Maintains food handling and sanitation standards.
- Manages inventories according to budget and business levels.
- Assists with developing menus and promotions as necessary.
- Leading Bar/Lounge Team:
- Trains staff on liquor control policies and procedures.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Communicates critical information to the Bar/Lounge staff regarding each event.
- Ensuring Exceptional Customer Service:
- Provides excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds effectively to guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides feedback to individuals to improve service performance.
- Reviews comment cards and guest satisfaction results with employees.
- Managing Human Resource Activities:
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in the development and implementation of corrective action plans.
Equal Opportunity Statement:
- Marriott International is an equal opportunity employer.
- We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
