- Delivering and executing end-to-end programs in Zones, Region in co-ordination with RML&Ds, ZTHs, Sales Desk and LPCs
- Program management of learning programs for OHs like group coaching, conducting webinars, podcasts etc.
- Responsible for end-to-end training execution in a blended format for the roles mentioned below
- Top Agents training and value proposition
- AP Sales training and value proposition
- All expert-led sessions for Agent learning journey
- All Max Ace Talk sessions for Agent learning journey
- Responsible for product launches
- Build own capability and get certified to deliver sessions post being trained by an external vendor consultant
- Responsible for marketing and promoting training programs within the respective cohorts to ensure maximum awareness and coverage of programs
- Provide guidance for content buildout of sessions by industry experts on specialised programs like business insurance, NRI, cross-sell, HNI selling, networking skills, HNI recruitment, advanced selling skills, Agent Coaching & Development, Building a Sustainable Agency and any other programs identified from time to time
- Measures of Success70 % coverage for all training programs for the selected cohort
- Top two Feedback score on a scale of 5 to be 4.5 and above (content and delivery)
- 80% of attendees completing / passing pre and post assessments
- Business performance improvement (pre and post 90 days) - - productivity to go up by 10%
- 60% of top ADMs, 70% of Office Heads and 30% of superstar agents to adopt mBuddy
Key competencies/skills required
Functional / Technical skills
- Strong domain knowledge in financial market with deep expertise in the Insurance sector
- Knowledge of instructional design / Content design and development
- Knowledge of content delivery in person and in virtual medium
- Possess experience in Program / Project Management
- Experience in managing LMS
- Ability to understand and communicate concepts quickly and accurately
- High attention to detail
- Strong English language writing, editing, proofreading and speaking skills
Behavioral skills
- Action-oriented mindset with a proven track record of delivering quick wins and driving growth while refining and translating a long-term vision
- Ability to work with and manage multiple stakeholders
Desired qualification and experience
- Minimum 10+ years of experience in training delivery and program management in the Insurance sector/ Financial Sector
- Bachelor s degree (B.Com)
- Certification in content creation / Instructional Design / related field
