Chief Information Officer (CIO)
The CIO is a senior executive responsible for leading the company's global technology strategy, operations, cybersecurity, infrastructure, and digital transformation initiatives. Based in India, this role will drive a modern, scalable, and secure IT organization that supports business growth, operational excellence, and client success across global markets.
Key Responsibilities
- Define and execute the global IT strategy, roadmap, and governance framework aligned with business objectives.
- Lead a globally distributed IT organization, including onshore, nearshore, and offshore teams.
- Build and optimize a scalable offshore IT delivery model focused on quality, efficiency, and cost effectiveness.
- Oversee enterprise applications, infrastructure, networks, cloud platforms, and technology operations.
- Drive cloud transformation, application modernization, platform consolidation, and reduction of technical debt.
- Champion AI, automation, analytics, and innovation initiatives to improve productivity and enhance client offerings.
- Own cybersecurity, risk management, compliance, business continuity, and disaster recovery programs.
- Partner with business leaders to enable growth, improve service delivery, and support client onboarding and operations.
- Manage IT budgets, investment priorities, vendor relationships, and technology partnerships while balancing innovation and cost optimization.
Required Experience
- Proven CIO or senior IT leadership experience within a large, global, services-driven organization.
- Experience leading global technology teams across multiple geographies, including significant offshore delivery operations.
- Demonstrated success building or transforming enterprise-scale IT operating models supporting 50,000+ employees or comparable complexity.
- Strong expertise in cloud technologies, enterprise applications, cybersecurity, data platforms, automation, and AI-driven solutions.
- Track record of driving business growth, operational efficiency, and client outcomes through technology leadership.
- Experience in BPO, professional services, or technology-enabled services environments is strongly preferred.
Leadership Profile
- Strategic and commercially minded leader who understands how technology drives growth, profitability, and competitive advantage.
- Strong communicator capable of influencing executive and board-level stakeholders.
- Hands-on change agent with a focus on innovation, agility, and continuous improvement.
- Proven people leader with experience building high-performing global teams and future-ready talent capabilities.
Success in the Role
- Deliver a scalable, resilient, and cost-effective global IT environment.
- Establish an optimized offshore delivery model that improves speed, quality, and efficiency.
- Drive meaningful adoption of AI and automation across internal operations and client services.
- Position IT as a strategic business partner that enables growth and operational excellence.
