ChatBot Support Professional

Logic Planet

Bengaluru, Belgaum

1-5 Years

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Job Description

Key Responsibilities

Provide technical support and assistance to customers via chat
Troubleshoot and resolve customer complaints and issues in a professional manner
Collaborate with internal teams to improve customer satisfaction and overall experience
Develop and implement process improvements to enhance efficiency and productivity
Analyze customer feedback and recommend improvements to increase engagement
Maintain accurate records of customer interactions, issues, and resolutions
Ensure timely follow-ups and adherence to service-level agreements

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Indian

About Company

Logic Planet

Logicplanet IT Services (India) Pvt. Ltd., incorporated in 2007 and headquartered in Hyderabad, operates as a software publishing, consulting, and IT solutions provider. The company delivers enterprise technology services including software development, digital transformation, and IT staffing solutions. With expertise in areas such as embedded systems, QA automation, ERP, and cloud technologies, Logicplanet supports global clients by combining technical innovation with workforce solutions, positioning itself as both a technology partner and a recruitment facilitator.

Job ID: 146949841

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