Skills:
DialogflowCX, Chatbot Frameworks, Microsoft Bot Framework, REST APIs, Natural Language Processing, Chatbot Development,
Company Overview
Twixor enables businesses to deliver structured, intelligent customer interactions across all messaging channels, combining digital process automation, AI-driven intent recognition, and seamless live agent transfer to transform engagement for banking, insurance, retail, and more. Headquartered in Singapore, Twixor delivers innovative solutions globally from its pan-India offices.
Job Overview
We are seeking a Junior Chatbot Developer to join our dynamic team in Chennai. This full-time role is ideal for candidates with 1 to 3 years of relevant experience, passionate about building next-generation conversational experiences and digital customer journeys using innovative chatbot frameworks and AI-driven technologies.
Qualifications And Skills
- Proficiency in DialogflowCX (Mandatory skill), demonstrating hands-on experience in designing and managing conversational flows in enterprise-grade environments.
- Experience with chatbot frameworks, including both open-source and proprietary solutions (Mandatory skill), for scalable conversational AI applications.
- Working knowledge of Microsoft Bot Framework (Mandatory skill) to develop, deploy, and maintain intelligent bots across multiple platforms.
- Ability to design, build, and integrate REST APIs, ensuring chatbots can communicate with backend systems and third-party services securely and efficiently.
- Understanding of Natural Language Processing concepts and experience leveraging NLP tools to enhance chatbot conversational capabilities and accuracy.
- Hands-on experience in developing chatbot functionalities, from intent and entity modeling to backend orchestration, supporting both menu-driven and free-form interactions.
- Strong problem-solving skills, with the ability to translate business requirements into technical solutions that improve customer experience across various industries.
- Solid communication skills for collaborating with cross-functional teams, translating technical concepts for non-technical stakeholders, and handling documentation.
Roles And Responsibilities
- Design, develop, and deploy chatbots using DialogflowCX, Microsoft Bot Framework, and other industry-standard chatbot platforms.
- Collaborate closely with the product, UX, and client teams to translate business goals and customer journeys into effective conversational flows.
- Integrate chatbots with REST APIs and various backend services to enable secure transactional capabilities over messaging channels.
- Implement AI and NLP features to enhance the chatbot's intent recognition, personalization, and user experience.
- Test, debug, and optimize conversation flows based on analytics and feedback, ensuring accuracy and seamless user engagement.
- Ensure smooth escalation from chatbot to live agent when human intervention is required, while maintaining context and continuity.
- Provide technical documentation, walkthroughs, and support for implemented chatbot solutions for internal teams and clients.
- Participate in continuous learning and improvement initiatives to adopt new technologies that advance digital process automation and customer engagement.
Work Location: Chennai (Work from Office)
Notice Period: Below 30 days
