Chat Support

Ghrs Training LLP

2-6 Years

4.5 - 5.5 LPA

Hyderabad

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Posted a month ago
Over 500 applicants have applied

Job Description

Description

We are seeking a dedicated Chat Support professional to join our team in India. The ideal candidate will have 2-6 years of experience in providing exceptional customer support via chat, ensuring a positive customer experience.

Responsibilities

Provide timely and accurate responses to customer inquiries via chat support.
Assist customers in navigating the company's website and services.
Resolve customer issues by identifying the root cause and providing appropriate solutions.
Document customer interactions and feedback in the CRM system.
Collaborate with team members to improve service quality and customer satisfaction.

Skills and Qualifications

2-6 years of experience in customer support or chat support role.
Excellent written communication skills with a strong command of English.
Proficient in using chat support software and CRM tools.
Ability to work in a fast-paced environment and manage multiple chats simultaneously.
Strong problem-solving skills and a customer-centric attitude.

Spotlight

Office cab/shuttle

Education

Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music