Description
We are looking for a Chat Support Executive to provide exceptional customer service through our chat platform. The ideal candidate should have 1-3 years of experience in a similar role in the Indian job market context. The successful candidate will be able to quickly understand customer issues, provide accurate information, and resolve problems in a timely and efficient manner.
Responsibilities
- Respond to customer inquiries and provide solutions through chat
- Identify and escalate priority issues to the appropriate team member
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure their issues have been resolved
- Stay up-to-date with product and service knowledge to provide accurate information to customers
- Collaborate with other team members to improve customer service experience
Skills and Qualifications
- 1-3 years of experience in a similar role
- Excellent written communication skills in English and Hindi
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and analytical skills
- Familiarity with CRM systems and chat platforms
- Ability to work in a team environment
- Flexibility to work in shifts
