CHAT SUPPORT EXECUTIVE - HINDI PROCESS

Thumma Rajesh (Proprietor of Imaticss Technologies)

Bengaluru

1-2 Years

2.5 - 3 LPA

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Posted 16 hours ago
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Job Description

Description

We are seeking a Chat Support Executive for our Hindi Process team. The ideal candidate will have 1-2 years of experience in providing excellent customer service via chat, helping customers resolve their issues and ensuring a positive experience.

Responsibilities

Provide timely and accurate responses to customer inquiries via chat.
Resolve customer issues and complaints in a professional manner.
Maintain a high level of customer satisfaction through effective communication.
Collaborate with team members to ensure consistent service quality.
Document customer interactions and feedback in the CRM system.
Follow up with customers to ensure issues are resolved satisfactorily.
Stay updated on product knowledge and company policies.

Skills and Qualifications

1-2 years of experience in customer support or chat support role.
Proficient in Hindi and English, both written and verbal.
Strong communication and interpersonal skills.
Ability to handle multiple chats and prioritize tasks effectively.
Familiarity with CRM software and chat support tools.
Problem-solving skills and a customer-centric mindset.
Basic knowledge of computer applications and internet usage.

Spotlight

Cafeteria, Joining bonus, Performance bonus, Health & insurance, Health insurance

Education

Doctor of Medicine (M.D/M.S), Masters in Technology (M.Tech/M.E), Bachelor of Homeopathic Medicine and Surgery (BHMS), Diploma, Bachelor Of Technology (B.Tech/B.E), Masters in Arts (M.A), Bachelor in General Studies (BGS), Bachelors of Law (B.L/L.L.B), Bachelor of Science (B.Sc), Doctor of Social Work (D.S.W), Master OF Business Administration (M.B.A), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Master of Commerce (M.Com), PGDM, Master of Law (M.L/L.L.M), ICWA (CMA), Bachelor of Arts (B.A), Company Secretary Inter (C.S Inter), Bachelor Of Pharmacy (B.Pharm), Post Graduate Diploma in Computer Applications (PGDCA), Doctor of Ministry, Chartered Accountancy Inter (C.A Inter), Bachelor of Commerce (B.Com), Master of Fine Arts (MFA), Bachelor of Business Administration (B.B.A), Master of Professional Accountancy (MPA), MBBS, Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master of Health Administration (MHA), Chartered Accountancy (C.A), Bachelor of Music, Master of Health Science (MHSc), Master of Real Estate Development, 12th Class (XII), Aviation, Bachelor of Interdisciplinary Studies, Master of Library & Information Science (MLIS), Master in Landscape Architecture, Doctor of Optometry, Doctor of Pharmacy (PharmD), Associate of Arts, Master of Technical & Professional Communication, Doctor of Business Administration (DBA), Bachelor Of Computer Application (B.C.A), ICWA Inter, Master of Accounting, Bachelor of Dental Surgery (B.D.S), Bachelor of Applied Science (BAS), Bachelor of Veterinary Science (B.V.Sc), Post Graduate Programme in Management for Executives (PGPX), Doctor of Audiology (AuD), Master of Education (M.Ed), Master of Dental Surgery (M.D.S), Masters in Communications Disorders (MCD), Doctor of Psychology (Psy. D./D. Psych.), Bachelor of Social Work (B.S.W), Company Secretary, PGP, Master in Computer Management (M.C.M), Doctor of Veterinary Medicine (DVM), Master of Public Administration (MPA), Masters of Architecture (M.Arch), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Master in Computer Application (M.C.A), Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Post Graduate Diploma in Business Management (PGDBM)