Chat Support Executive

Ghrs Training

Pune

1-4 Years

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Posted a month ago
Over 50 applicants

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Job Description

Chat Support Delivery: Handle customer inquiries, concerns, and issues primarily via live chat, ensuring quick response times and efficient resolution.
Problem-Solving: Diagnose and troubleshoot customer issues, guiding them through steps to resolve problems related to products, services, or technical difficulties.
Information Provision: Provide accurate and comprehensive information about products, services, policies, and procedures.
Multi-Tasking: Effectively manage multiple chat conversations simultaneously, prioritizing and responding promptly without compromising quality.
Documentation: Accurately document all customer interactions, issues, and resolutions in the CRM or ticketing system.
Customer Satisfaction: Strive to achieve high customer satisfaction scores (CSAT) by delivering empathetic, friendly, and effective support.
Escalation: Identify and escalate complex or unresolved issues to the appropriate internal teams (e.g., Tier 2 support, technical teams) in a timely manner.
Product Knowledge: Maintain up-to-date knowledge of all products, services, and company policies to provide accurate information.
Compliance: Adhere to all company guidelines, policies, and data privacy regulations during interactions.
Feedback & Improvement: Provide feedback on recurring customer issues or system deficiencies to contribute to continuous improvement efforts.

More Info

Job Type:

Permanent Job

Industry:

Training

Role:

Technical Support Representative (Non- voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Ghrs Training

At GHRS Training LLP, we are dedicated to empowering individuals with the skills that matter in today’s dynamic job market. As the training arm of Genesis HRS, we bring our deep industry knowledge and recruitment expertise to design practical, market-driven training programs. We specialize in preparing freshers and early-career professionals for successful careers through hands-on learning in recruitment, HR operations, and other high-demand domains. Our vision is to evolve into a multi-skill training hub, offering specialized programs tailored to current and emerging industry needs.

Job ID: 121111669

Jobs by Skill - IT