We are looking for a motivated and detail-oriented Chat Support Executive to join our team. The candidate will be responsible for handling customer queries via chat, resolving issues promptly, ensuring customer satisfaction, and collaborating with senior team members to deliver a reliable support experience.
Key Responsibilities
- Respond to customer queries and concerns via chat in a clear, professional, and timely manner
- Assist customers with product/service information, troubleshooting, and issue resolution
- Identify and escalate priority issues to the appropriate teams
- Coordinate with senior support staff and cross-functional teams to resolve complex queries
- Maintain accurate records of customer interactions and resolutions
- Follow established support scripts, processes, and quality guidelines
- Escalate unresolved issues to senior team members promptly
- Maintain accuracy and quality standards in daily support tasks
Requirements
- Bachelor's degree in any discipline (or equivalent experience)
- 0–3 years of experience in chat support, customer service, or related field; freshers are welcome to apply
- Basic computer proficiency and familiarity with chat/helpdesk tools
- Strong problem-solving skills and a customer-first attitude
- Ability to multitask and handle multiple chat conversations simultaneously
- Ability to work independently in a remote setup
Preferred Skills
- Prior experience with CRM or ticketing tools (Zendesk, Freshdesk, etc.)
- Exposure to voice/email support in addition to chat
- Knowledge of basic troubleshooting for software/app-related queries
