Chat Support Executive

Job Responsibilities

• Handle customer queries through chat support channels.
• Provide timely, accurate, and professional responses to customers.
• Identify customer needs and recommend relevant products or services through upselling.
• Ensure a high level of customer satisfaction and service quality.
• Maintain accurate records of customer interactions and resolutions.
• Adhere to company policies, processes, and performance standards.

Eligibility Criteria

• Minimum Qualification: HSC (12th Pass) or Graduate.
• Minimum 1 year of experience in Customer Service, Chat Support, BPO, or related domains.
• Strong written communication and typing skills.
• Customer-focused mindset with the ability to multitask effectively.
• Age Limit: Up to 39 years.

Shift Details

• Any 10-hour shift between 12:30 PM and 2:30 AM.
• Rotational week offs.

Compensation

Salary: Up to ₹6.5 LPA

(Based on experience, communication skills, and interview performance.)

Selection Process

1. HR Screening
2. Chat Versant Assessment
3. Typing Test
4. Chat Demo Round
5. Operations Round

Required Documents

• PAN Card (Mandatory)
• Educational Documents
• Employment Documents