Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Job Description
CHAT SUPPORT ENGINEER
Being a Live chat support Engineer, you should apply common computer science knowledge and respective subject technical skills to the support.
Respond to customer inquiries, troubleshoot, and resolve technical issues provide timely and effective solutions. This includes handling support tickets, emails.
Understand the Application flow and the interlinked tools to solve the problems in a faster manner
End to End ownership for projects.
Good logical and Critical thinking.
Capability to understand the incident management process
Coordination with multiple and IT team for issue resolution.
Capability to learn and adapt to new tools - debug problems
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
