Chat Support Analyst

Dear Candidate,

Congratulations!

Your resume has been shortlisted for the Chat Support Analyst role with Artech Infosystems.

Please find the interview details and important instructions below.

Interview Details

Joining Locations: Hyderabad / Gurgaon / Noida

Drive Dates: 01 August 2026 to 30 August 2026

Interview Timing: 10:00 AM to 01:00 PM

Interview Process:

• Round 1: Typing Test
• Round 2: CAT Assessment
• Round 3: Healthcare / Insurance Domain Knowledge

Interview Venue – Hyderabad Office

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor,

DLF VC Silicon Towers, Kondapur,

Hyderabad, Telangana – 500032

Important Instructions

Please make sure to carry the following:

• Hard copy of your updated resume
• One Government-issued ID proof
• Write HR Name: Manoj Pawan on the top of your resume

For any concerns or queries, please contact Manoj Pawan – 9399078739.

Compensation

Approximate Salary: ₹1.8 LPA to ₹3.2 LPA

Salary will be decided based on the candidate's profile and interview performance.

PF: Optional for freshers; candidates with previous PF experience are required to opt for PF.

Candidate Eligibility

• Fresher to 2 years of experience can apply
• Excellent English communication and written skills
• Minimum typing speed of 30 WPM
• Eligible qualifications: B.Sc., B.Com., B.A., MBA
• Not eligible: B.Tech, M.Tech, MCA, BCA
• Candidates currently pursuing their degree are not eligible
• Immediate joiners only
• Educational documents are mandatory:
• 10th Marksheet
• 12th Marksheet
• Degree Consolidated Marksheet / Provisional Certificate

Preferred Qualifications

• Prior experience in chat-based customer support
• Exposure to Healthcare, Insurance, or Managed Care processes
• Familiarity with CRM tools or chat platforms
• Good typing speed and accuracy

Key Responsibilities

• Handle inbound customer interactions through chat professionally and empathetically
• Understand customer concerns and provide accurate and timely resolutions
• Maintain quality, productivity, and customer satisfaction metrics such as CSAT/NPS
• Document customer interactions accurately in internal systems

Benefits

• Two-way cab facility from designated nodal points within a 40 km radius
• Last-minute pickup/drop requests outside designated routes cannot be accommodated
• Meals are not provided
• One month of training at the client site, followed by deployment into production

Please review the above details carefully and confirm your availability for the interview.

Best Regards,

Manoj Pawan

HR / Recruitment Team

Contact: 9399078739