Chat Customer Support Executive

Chat Customer Service Executive

Key Responsibilities

• Answer incoming communications from customers via chat.
• Connect with customers to resolve issues using written communication only.
• Maintain a high level of professionalism and empathy while addressing customer inquiries.
• Document customer interactions and feedback accurately.
• Collaborate with team members to improve customer service processes.
  
  

Qualifications

• Education: Preferably graduates; however, candidates with a minimum qualification of Class 12th and at least 1 year of relevant experience may also be considered.
• Experience: Prior experience in customer service or related fields is an advantage.
• Communication Skills: Excellent command of English, both written and verbal.
• Availability: Willingness to work in a rotational shift environment, including nights and weekends.
• Location: Must be willing to work from the office.
• Other: Candidates must not be currently pursuing any course or education.
  
  

Technical Skills

• Basic computer proficiency is mandatory.
• Familiarity with chat support tools is a plus.
  
  

Salary

• The monthly CTC for this role ranges from INR 26,000 to INR 38,000, depending on the candidate's experience, skills, and overall suitability for the role.
  
  

Skills: excellent communication,chat voice,availability,customer,communication,customer service