Chat Customer Support Executive (Fresher)

About The Opportunity

A dynamic startup in the EdTech & Career Enablement sector, we empower fresh graduates and early-career professionals across India through personalized upskilling, placement support, and AI-driven career guidance. Our team thrives on empathy, speed, and service excellence—delivering life-changing opportunities through seamless, human-first customer interactions.

Role & Responsibilities

• Respond to incoming chat queries from students and job-seekers with clarity, speed, and empathy during business hours.
• Guide users through platform features, course enrollments, placement tracks, and payment processes using predefined SOPs.
• Escalate complex technical or billing issues to relevant teams while maintaining accurate case notes.
• Follow up with users proactively to ensure resolution and satisfaction, reducing churn and improving retention.
• Contribute feedback to improve chatbot responses, knowledge base articles, and self-service flows.
• Meet daily KPIs for response time, resolution rate, and customer satisfaction scores.
  
  

Skills & Qualifications

• Must-Have
• Chat Support
• Customer Service
• Live Chat Tools
• Microsoft Office
• CRM Systems
• Active Listening
• Problem Solving
• Typing Speed 40+ WPM
• Preferred
• Knowledge of EdTech Platforms
• Basic Familiarity with WhatsApp Business API
• Experience with Zendesk or Freshchat
  
  

Benefits & Culture Highlights

• Work in a vibrant, startup culture with mentorship, daily learning, and fast growth paths.
• Performance-linked incentives and monthly rewards for top performers.
• On-site workspace in a modern, collaborative hub with free snacks, flexible breaks, and team lunches.
  
  

Skills: crm systems,chat,edtech,microsoft office,customer service,problem solving,customer,active listening