Chat Associate (Immediate joiner with 40wpm)

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Job Title: Chat Process Executive

Location: West Punjabi Bagh

Experience: 1 year with immediate Joining

About Us

International Schooling is the best American online school serving 15000+ students and is the most trusted & recommended American online school by parents across 190+ countries. Trusted Online School Since 2014

Role Summary

We are looking for a motivated Chat Process Executive with at least 1 year of experience in live chat support or customer service. The ideal candidate will manage real-time customer interactions via chat, resolve queries quickly, maintain high-quality communication, and meet KPIs. Immediate joining is required.

Key Responsibilities

Handle incoming customer queries via live chat platforms (Zendesk Chat, Freshchat, Intercom, etc.).

Provide accurate, empathetic, and timely responses while following predefined scripts and policies.

Troubleshoot basic product/service issues and escalate complex cases to relevant teams.

Maintain high response and resolution rates while adhering to SLA and quality benchmarks.

Log interactions and update CRM/ticketing systems with clear notes.

Achieve daily/hourly productivity and quality targets.

Participate in training, quality feedback sessions, and process improvement initiatives.

Support simple order processing, refunds, and account updates when required.

Qualifications & Skills

Minimum 1 year experience in chat support with typing speed of 35-40WPM, customer service, or BPO chat processes.

Strong written communication skills in English (additional languages will add advantage)

Comfortable typing quickly and accurately while multitasking.

Familiarity with chat tools and basic CRM workflows.

Problem-solving mindset and ability to stay calm under pressure.

Basic computer skills: MS Office, web navigation.

Ability to work in shifts if required and join immediately.

Desired Attributes

Friendly, patient, and customer-focused attitude.

Quick learner and adaptable to changing processes.

Team player with good time-management skills.

Compensation & Benefits

Salary-Best from Industry