Chat and Voice || International bpo

• Manage customer inquiries through chat and voice channels in a professional manner.
• Provide accurate information and resolve customer issues in a timely manner.
• Document customer interactions and feedback for future reference.
• Collaborate with team members to enhance customer service delivery.
• Identify trends and suggest improvements to enhance customer satisfaction.

Skills and Qualifications

• Excellent communication skills in English and local languages.
• Strong problem-solving abilities and a customer-oriented mindset.
• Basic knowledge of computer systems and software applications.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Experience in a customer service role is a plus, but not mandatory.