Description
The Chat and Mail Process role involves providing exceptional customer service through chat and email channels. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Respond to customer inquiries through chat and email in a timely and professional manner.
- Provide accurate information and assistance regarding products and services.
- Troubleshoot and resolve customer issues effectively.
- Document customer interactions and maintain accurate records in the database.
- Collaborate with team members to improve customer service processes and strategies.
- Contribute to the development of FAQs and support materials to enhance customer experience.
Skills and Qualifications
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and customer-oriented mindset.
- Basic understanding of computer systems and proficiency in using chat and email platforms.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Attention to detail and a high level of accuracy in documentation.
- Familiarity with customer service principles and practices is a plus.
Experience : Fresher - 6 Mon
Qualification : Any Degree/ Any Graduate
Requirement : Good Communication / Basic Computer Knowledge
Passed Out: 2020-2025
Interested Candidate Kindly Call Or What's App Subha Shri HR - 8122159266
